Privacy Policy

1. Introduction

All'Arco Apartment ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking at our Venice apartment.

2. Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, phone number, postal address, date of birth, and identification documents as required by Italian law for guest registration.
• Payment Information: Credit card details, billing address, and transaction history (processed securely through our payment providers).
• Booking Information: Check-in/check-out dates, number of guests, special requests, and communication history.
• Technical Data: IP address, browser type, device information, and cookies when you visit our website.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about your reservation
• Comply with Italian tourism regulations and guest registration requirements
• Process payments securely
• Send you marketing communications (with your consent)
• Improve our services and website experience
• Respond to your inquiries and support requests

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

• Contract Performance: Processing necessary to fulfill your booking
• Legal Obligation: Compliance with Italian law requiring guest registration
• Legitimate Interests: Improving our services and communicating with you
• Consent: Marketing communications and non-essential cookies

5. Data Sharing and Disclosure

We may share your information with:

• Italian Authorities: Guest information as required by law (Alloggiati Web)
• Payment Processors: Secure processing of your transactions
• Service Providers: Cleaning, maintenance, and other essential services
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (Italian law requires keeping guest records for 5 years), resolve disputes, and enforce our agreements.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Italian Data Protection Authority (Garante)

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

9. International Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place in compliance with GDPR.

10. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us at: